9am-5pm support


When users switch on 9am-5pm (standard) support, is the support they receive 9am-5pm UK time or 9am-5pm for where they reside ie USA, India etc?


UK hours for now… we’re looking at expanding timezones in the future.


Great stuff. This will need communicating in the short term as this could be a contentious issue if standard support gets switched on and then no one is about to offer support even though it falls withing their 9-5 hours.