9am-5pm support


#1

When users switch on 9am-5pm (standard) support, is the support they receive 9am-5pm UK time or 9am-5pm for where they reside ie USA, India etc?


#2

UK hours for now… we’re looking at expanding timezones in the future.


#3

Great stuff. This will need communicating in the short term as this could be a contentious issue if standard support gets switched on and then no one is about to offer support even though it falls withing their 9-5 hours.